About this site.........Aquatics Warehouse strives to be the best & cheapest source of aquarium & pond goods in the UK. At time of publish, we know of NO other cheaper mail order company in the U.K. -In fact, if you see a readily available product which is EXACTLY the same as on our site, send an email to info@aquatics-warehouse.co.uk , with full details of where you saw it cheaper, and we will do our very best to beat it, and keep to that price on-line!Please bear in mind that overall purchases of a group of items may be much cheaper anyway, and the fact that our site gives...FREE delivery on orders over £50 shipped to Mainland England , Wales and Scotland.
Aquatics Warehouse strives to be the best & cheapest source of aquarium & pond goods in the UK. At time of publish, we know of NO other cheaper mail order company in the U.K. -In fact, if you see a readily available product which is EXACTLY the same as on our site, send an email to info@aquatics-warehouse.co.uk , with full details of where you saw it cheaper, and we will do our very best to beat it, and keep to that price on-line!
Please bear in mind that overall purchases of a group of items may be much cheaper anyway, and the fact that our site gives...
FREE delivery on orders over £50 shipped to Mainland England , Wales and Scotland.
We accept credit card payment. This is of the HIGHEST security, -heck... WE don't even see your card details! -Only the Netbanx & Midland Banks (HSBC) computers do when they process the transaction!
This site is for UK ORDERS ONLY!
We accept Visa and Mastercard/Access, Switch, Solo & Delta.
Orders below £50.00 carry a standard packing and delivery charge of £4.95.
Delivery of orders for Scottish Islands, Northern Ireland,and I.O.M and will be charged according to weight, PLEASE EMAIL ORDER FIRST TO GET DELIVERY COST.
Orders below 1 Kilo will be sent out by First Class Post.
When goods are delivered to you please CROSS OUT THE LINE BELOW THE SIGNATURE THAT SAYS " RECEIVED IN GOOD CONDITION" BEFORE SIGNING or our insurance becomes null and void.
Any probs AT ALL, send a queery to info@aquatics-warehouse.co.uk
PLEASE DO NOT SEND GENERAL FISHY QUESTIONS TO THIS ADDRESS...
USE OUR FORUM. -YOU'LL GET MUCH MORE RESPONSES FROM VISITORS AS WELL AS STAFF.
-Put a note in our forum. (see bottom or home page)
or "snail mail " to Aquatics Warehouse, Lancaster, LA20HE.
Quite frankly, if you want manned telephones & a shop front, choose a site more expensive than us, -less manning of the phones keeps our prices down!
Your details are only used for:-
a. Taking and fulfilling customers orders.
b. Administrating and enhancing the site and service.
c. Third parties for goods delivery purposes.
1.In the event that broken goods are recieved, notification should be emailed to info@aquatics-warehouse.co.uk within 24 hours of recieveing the goods ( .Our delivery firm's Insurers only cover your goods if you haven't signed that you have recieved them in good condition and we inform them within 48 hours) therefore failure to check your goods quickly could result in you being resposable for the cost of returning the goods.If we are informed quickly the faulty goods can be picked up at the expence of The Carriers and be replaced with new goods at the same time. This does not affect the consumers statutary rights.
2. In the event that the consumer decides that the goods ordered are not what he or she wants, an email must be sent to info@aquatics-warehouse.co.uk within 3 days of receipt, that the goods are being returned in unused and "New" condition. You will then be issued with a returns number. We cannot accept returns without this number. You will also then be notified of the returns address. On receipt of the goods ( In unused and "New" condition), Aquatics Warehouse undertake to refund the purchase price less the delivery cost. It is the customers responsablity to pay for the return of the goods.
3. All goods on the Web Site are guaranteed for a minimum of one year from the date of delivery ( With the exception of perishables eg. fish food). Where this period is longer eg. for pond liners and pond pumps the guarantee is stated on the website. In the event of goods becoming faulty within the specified guarantee period, notification should be sent to info@aquatics-warehouse.co.uk that the consumer is returning the goods and should state the reason for their return and quoting our order number. The customer is responsable for the cost of returning the goods. Aquatics Warehouse undertake to repair or replace these goods ( 99.99 % of goods returned under guarantee are replace with new goods ) and redeliver them free of charge. This does not affect the consumers statutary rights.
-Credit card off-line. (you will be given a form on screen to fill in & send by post when you order now)
-Invoices -PAID by postal order, then goods will be despatched immediately
